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Everyone's first incident

Phishing 101 for the UK

How modern UK phishing works — HMRC, Royal Mail, M&S, fake invoices — and what to do when you (or a colleague) click.

Phishing is still the single most common entry point for UK incidents — both for businesses and for individuals. Modern campaigns are precise, well-written and frequently localised: HMRC tax refunds, Royal Mail delivery fees, fake supplier-bank-detail-change emails.

The most useful skill is not memorising every red flag — it's building a reliable habit of stopping, going to the official site directly, and reporting anything that smells off.

This pillar collects the field guide, the reporting addresses (report@phishing.gov.uk, NCSC SERS, Action Fraud) and the post-click recovery playbook.

Tools that fit this pillar

Free interactive checks you can run right now — no account required.

We're still building out this pillar. In the meantime, the upstream sources below are the canonical reading.

Authoritative sources

We point you at the originals — government, regulator and standards bodies. Bookmark these.

Looking for something else? Browse all guides or jump straight to the tool index.